FrameWork

Framework by Design
Effective Date: 02/10/20261. OverviewFramework (“we”, “our”, or “us”) provides system architecture and automation services designed to improve operational efficiency, communication, and internal workflows for service based businesses.We respect your privacy and are committed to protecting the information you share with us.This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, booking forms, messaging systems, or automation services.2. Information We CollectWe may collect the following types of information:Information you provide directly:Name, Email address. Phone number.Business name, Service details or consultation requests,
Appointment information.Automatically collected information:IP address, Browser type, Device information.Basic usage analyticsWe only collect information that is necessary to provide our services or respond to inquiries.3. How We Use Your InformationYour information may be used to:Respond to inquiriesSchedule consultationsSend appointment confirmations and remindersDeliver requested service updatesImprove internal systems and service performanceWe do not sell, rent, or trade your personal information.4. SMS & Messaging CommunicationsIf you provide your phone number and consent to receive messages, you may receive:• Appointment confirmations• Service reminders• Operational updates related to your requestMessage frequency varies based on interaction.Standard message and data rates may apply.You may opt out at any time by replying STOP. For assistance, reply HELP.5. ConsentUsers provide consent by:• Submitting their phone number through a website form• Checking an opt-in box agreeing to receive SMS communication• Directly requesting communication servicesWe only send messages to users who have provided explicit consent.6. Data Storage & SecurityWe use secure platforms and cloud-based systems to store data, including:Google WorkspaceSecure automation platformsMessaging infrastructure providersWe implement reasonable safeguards to protect personal information from unauthorized access or disclosure.7. Data SharingWe may share limited information with trusted third-party providers strictly for operational purposes (e.g., messaging infrastructure, scheduling platforms, secure cloud storage).These providers do not have permission to use your information beyond service delivery.8. Data RetentionWe retain information only as long as necessary to:• Fulfill service requests• Maintain business records• Comply with legal obligations9. Your RightsYou may request to:• Access your stored information• Correct inaccurate information• Request deletion of your informationTo make a request, contact:
[email protected]10. ContactIf you have questions regarding this Privacy Policy, you may contact:Framework by Design
Email: [email protected]
Website: https://frameworkbydesign.systems